Shipping policy
Shipping Policy
Thank you for shopping at CraTiv! We’re committed to delivering your order quickly and reliably. Please review our shipping policy below:
1. Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays). Once your order is processed, it will be shipped immediately.
2. Shipping Methods & Estimated Delivery Times
We currently offer the following shipping option:
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Standard Shipping: Estimated delivery time is 5–8 business days
Please note: Delivery times may vary due to factors outside our control, such as weather, carrier delays, or holiday volumes.
3. Shipping Costs
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Standard Shipping: $4.90
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Free Standard Shipping on all orders over $40
4. Order Tracking
Once your order ships, you will receive an email with a tracking number and link to monitor your shipment in real time.
Didn’t receive it? Reach out to us at zhengbinjie@crativ-us.com, and we’ll be happy to help.
5. Shipping Issues / Returns Due to Shipping
If your package arrives damaged or is lost in transit, please contact us within 7 days of delivery. We’ll help you file a claim or arrange for a replacement.
6. International Shipping
At this time, we only ship within the United States. We apologize for any inconvenience and hope to expand our service area in the future.
7. Special Notes
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Expedited shipping is not currently available in some remote regions. Please check shipping options at checkout.
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Customs duties or import taxes do not apply as we only ship domestically.
8. Policy Updates
We reserve the right to update this shipping policy at any time. Any changes will be posted on this page without prior notice. We encourage you to check periodically for updates.