Contact Us

We’d love to hear from you.

Whether you have questions about our products, need help with an order, or simply want to share your experience, our team is here to support you.

Email: zhengbinjie@crativ-us.com
Phone (China): +86 139 0697 1607
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (PST)

We aim to respond to all messages within 1–2 business days.

Business Address
CraTiv Team
Room 407, 4th Floor, No. 6 Dongting Road
Dali Town, Nanhai District, Foshan
Guangdong Province, 528231
China

Please note: This is not a return address. If you would like to request a return or exchange, please contact our support team first for instructions.

If you're reaching out about a partnership or wholesale inquiry, feel free to email us directly — we welcome collaboration and are happy to hear from you.

Thank you for choosing CraTiv. We’re here to help make your daily care routine simple, gentle, and stress-free.