Refund policy

Return & Exchange Policy

We want you to love your purchase. If you're not fully satisfied, we're here to help.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible:

• Items must be unused, unworn, and in original packaging

• All tags must be intact

• Proof of purchase (such as your order confirmation email) is required

Important: Items returned without prior approval will not be accepted.

2. How to Start a Return

Email us at zhengbinjie@crativ-us.com with your order number and reason for return. Once your request is reviewed and approved, we'll send you detailed return instructions.

3. Return Shipping

• Customers are responsible for the cost of return shipping.

• We recommend using a trackable shipping method, as we are not responsible for lost return packages.

• There are no restocking fees.

4. Exchanges

If you wish to exchange an item, please first request a return. Once your return is accepted, you may place a new order for the desired product.

5. Refunds

Once we receive and inspect your return, we'll notify you of the approval status.

If approved, your refund will be issued to your original payment method within 7 business days. Please allow extra time for your bank or card provider to process the refund.

If it has been more than 10 business days since your refund was approved and you haven’t received it, please contact us at zhengbinjie@crativ-us.com.

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Notes

• We do not charge return handling or restocking fees

• We accept returns on all products, including personal care and beauty items, as long as they meet the return condition requirements

• There are no final sale items—all eligible items can be returned within the return window